Order issues

Damaged/incorrect item received

We are so sorry to hear that you received an incorrect or damaged item in your order. Please reach out to us at team@nudekiwi.co.nz within 48 hours of receiving your order with a photo of the incorrect or damaged product and our Experience team will be happy to resolve this for you.

Missing item

We are so sorry to hear that an item in your order is missing. Please reach out to us at team@nudekiwi.co.nz within 48 hours of receiving your order with a photo of everything you received, as well as the packaging.

Missing packages

Oh no! We're sorry to hear this. If your order is marked as delivered but you have yet to receive it, or if it has been longer than the expected timeframe for delivery, please contact us on team@nudekiwi.co.nz .